Privacy Policy
Last updated: December 2024
Pawtrait Studio is a product of Elite Tech Global, LLC ("we", "our", or "us"). We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our service through ChatGPT or our website.
Information We Collect
- Pet Photos: Images you upload are processed to generate artwork. Original photos are not stored after processing is complete.
- Order Information: Name, shipping address, and email address for order fulfillment and communication.
- Payment Data: Processed securely by Stripe. We never see, access, or store your full payment card details.
- Usage Data: Basic analytics about how you interact with our service to improve user experience.
How We Use Your Information
- Generate and deliver your custom pet portraits
- Process payments and fulfill orders via our print partner
- Send order confirmations, shipping updates, and customer support responses
- Improve our service and user experience
- Comply with legal obligations
Third-Party Services
We share data with the following services to operate our business:
- OpenAI: AI image generation (receives pet photos for processing)
- Stripe: Payment processing (receives payment and billing information)
- Printful: Print and shipping fulfillment (receives shipping address and artwork)
- Cloudinary: Temporary image storage (receives generated artwork)
- Resend: Email delivery (receives email address for order notifications)
Each third-party service has its own privacy policy governing their use of your data.
Data Retention
- Pet Photos: Deleted immediately after artwork generation
- Generated Artwork: Stored for 90 days to handle reprints or customer service issues
- Order Records: Retained for 7 years for accounting, tax, and legal compliance
Cookies and Tracking
Our website uses essential cookies for basic functionality. We do not use advertising cookies or sell your data to third parties.
Children's Privacy
Pawtrait Studio is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
To exercise these rights, contact support@mypawtrait.studio.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Elite Tech Global, LLC
Email: support@mypawtrait.studio